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Return Policy

Akross Return Policy

We pride ourselves in offering exceptional customer service that will bring joy and satisfaction to you.


Akross accepts all returns postmarked within 30days of the original shipment date sent by us, for a refund. Items returned must be in new/unused condition with its original manufacturer box, packaging, tags and all other original accessories. Akross does not sell used items, so we do not accept used/worn items. Items not returned in new/unused condition will not be refunded and will be returned to you at your expense. Please do not use the shoe box as the shipping box. Items returned must be returned in a separate shipping box. Returns that are missing original manufacturer box, packaging, tags and all other original accessories will be charged a fee. Please do not place tape, write or place labels on original manufacturer box otherwise a fee will apply. Shipping cost non-refundable.We recommend that a tracking service be used when sending the return.

PLEASE NOTE: We do not control the transit route and delivery date changes or Custom Processing Delays.